FAQ

1.1. Do you offer refunds or returns?
Due to the nature of liquidation sales, returns and refunds are generally not offered. However, we will review cases for partial or full compensation if:

• The product received is significantly different from the description.
• A completely different product was delivered.
• The received quantity is significantly short (e.g., missing pallets).

1.2. How do I request a refund?
Submit your request within 14 days of receiving your order to sales@remexliquidation.com. Include:

• Order number
• Description of the issue
• Supporting documentation (e.g., photos or videos)

We aim to resolve all valid requests within 5–10 business days.

1.3. Will I get a full refund?
Refunds are not guaranteed and may be partial or in store credit, depending on the situation.

1.4. Are all items non-refundable?
Most liquidation items are sold as-is and are not refundable. Exceptions, if any, will be clearly noted in the product description.

1.5. What if I purchased from a third-party seller?
For third-party purchases, we'll assist in resolving the issue, but REMEX is not responsible for the accuracy of third-party listings.

2.1. Do you offer pickup?
Yes! Free pickup is available at our Texas warehouse:
11410 Walins Ave, Ramp J3, Farmers Branch, TX 75224

2.2. Do you ship within the U.S.?
Yes, we ship to all U.S. states.

• Shipping is available for orders over $300.
• Fees vary based on location and load size and will be confirmed after your order.

2.3. Do you ship internationally?
Absolutely. We ship to Latin America and other global destinations.

• International orders start at $500.
• Estimated delivery is 7–14 business days, depending on customs.
• All shipping is handled via third-party carriers.

2.4. How do I confirm shipping costs?
Shipping fees are calculated after the order and shared via email. You'll receive full logistics support from our team.

3.1. Can I cancel my order?
Yes, you can cancel your order before the delivery date is scheduled. A cancellation fee will apply. Once a delivery date is confirmed, cancellations are no longer accepted.

3.2. How do I place an order?
You can order directly through our website, or contact us via WhatsApp or email. For bulk or recurring orders, we recommend submitting our Buyer Form so we can tailor the best options for you.

4.1. Are products inspected before shipping?
Yes. Our warehouse team carefully checks product condition, functionality, and authenticity before any load is released.

4.2. Can I request more details about a product?
Of course. Feel free to request additional photos, videos, or specifications from our sales team.

4.3. How are prices determined?
Prices are calculated based on:

• MSRP (original retail value)
• Product condition
• Product category

01. How can I contact REMEX?
We're here to help!

02. Can I visit your warehouse?
Yes, visits to our Texas or California warehouse are available by appointment only. Please contact us to schedule.